TCL GALLERY
Shipping Policy
We take great care in preparing, packaging, and delivering every artwork from TCL Gallery to ensure it reaches you safely.
Order Processing
Once your order is confirmed, our team carefully prepares the artwork for dispatch. Processing time may vary depending on the artwork, framing requirements, availability, and delivery location.
For made-to-order, framed, customised, or specially prepared artworks, additional processing time may be required before dispatch.
Artwork Packaging
Every artwork is carefully packed to provide appropriate protection during transit. Packaging methods may vary depending on the size, weight, frame, medium, and fragility of the artwork.
Protective Packaging
Artworks are packed using suitable protective materials to minimise the risk of damage during transportation.
Frame Protection
Framed artworks receive additional protection around vulnerable areas to help ensure safe handling and delivery.
Delivery & Shipping
TCL Gallery works with suitable logistics and delivery partners to transport artworks safely to their destination. The delivery method may vary depending on the size and nature of the artwork and the delivery location.
Shipping availability, charges, and delivery arrangements may differ based on your location and the specific artwork being purchased.
Delivery Address
Please ensure that the shipping address and contact details provided during the order process are complete and accurate. TCL Gallery may not be responsible for delays resulting from incorrect or incomplete delivery information.
Delivery Timelines
Delivery timelines may vary based on the artwork, order processing requirements, destination, courier availability, weather conditions, and other logistical factors.
Any estimated delivery period provided by TCL Gallery is an estimate and should not be considered a guaranteed delivery date. We will make reasonable efforts to ensure your artwork is dispatched and delivered within the expected timeframe.
Order Tracking
Where tracking information is available, it may be shared with you after your order has been dispatched. Tracking availability depends on the delivery service used for your shipment.
If you require an update regarding your artwork delivery, please contact TCL Gallery with your order or artwork reference details.
Damaged Deliveries
Although every effort is made to package artworks securely, damage may occasionally occur during transit.
If Your Artwork Arrives Damaged
- • Please take clear photographs of the outer packaging and the damaged artwork.
- • Retain all original packaging materials until the issue has been reviewed.
- • Contact TCL Gallery as soon as possible with your order details and photographs.
- • Our team will review the situation and advise you on the next steps.
SHIPPING SUPPORT
Need Help With Your Delivery?
If you have any questions about shipping, delivery, packaging, or your artwork order, our team will be happy to assist you.
CONTACT TCL GALLERY